Flowvenue – Terms and Conditions

Effective Date: January 2026

Definitions

"Authorized User" means any employee, contractor, or agent authorized by Customer to use the Services under Customer's account.

"Order" means the online subscription form or written order executed by Customer and Flowvenue specifying the Services and fees.

"Your Data" means all information, content, or materials uploaded, processed, or transmitted through the Services by you or on your behalf.

"Confidential Information", "Personal Data", "Data Processing Agreement" have the meanings given in the relevant sections.

"Applicable Data Protection Law" means all laws and regulations relating to the protection of personal data, including:

1. Introduction

Thank you for choosing Flowvenue!

These Terms and Conditions ("Terms") govern your access to and use of the Flowvenue services, including the Flowvenue website, platform, and any related software or integrations (collectively, the "Services").

By accepting these Terms, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and by the Privacy Policy and Data Processing Agreement (collectively, the "Agreement").

If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to this Agreement. In that case, "you" and "Customer" refer to the organization, while "we" or "Flowvenue" refer to Flowvenue Srls, registered office: Viale Giorgio Ribotta 11, 00144 Rome.

You and Flowvenue are each a "Party" and jointly the "Parties" to this Agreement.

Flowvenue empowers organizations to design and automate business processes through conversational AI and no-code workflows, accessible via chat and omnichannel messaging systems, promoting efficiency, collaboration, and data integrity across teams.

Flowvenue reserves the right to improve, modify, or update the Services from time to time, providing you reasonable notice of any substantial change.

2. Your Account

To use the Services, you must create an account and provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.

Authorized Users (employees, contractors, or agents) may access the Services within the limits of the licenses you purchased.

You retain full ownership of all data, contacts, messages, and information you upload or process through Flowvenue ("Your Data"). Flowvenue does not claim any ownership over Your Data.

Flowvenue is not responsible for the accuracy, completeness, or legality of Your Data or of any third-party content you may access through the Services.

3. Data Protection

Flowvenue processes personal data as:

Both Parties shall comply with all Applicable Data Protection Laws, including the EU GDPR, the UK GDPR, and any local implementing legislation.

Your Data remains visible only to you unless you choose to share it. If you share Your Data, Flowvenue is not responsible for how others use it.

Transfers of personal data between the European Union and the United Kingdom are deemed compliant under the current EU adequacy decision for the UK. Should such adequacy decision be revoked or amended, the Parties agree to rely on Standard Contractual Clauses (SCCs) or the UK International Data Transfer Addendum (IDTA) as applicable.

4. Data Sources and Third Parties

Flowvenue may acquire third-party data or services ("Third Party Data or Services") from approved data providers ("Data or Service Providers").

The terms and conditions of each Data or Service Provider apply exclusively to such data. Flowvenue provides no guarantees regarding the accuracy, legality, or availability of Third Party Data or Services.

Sub-processors. Flowvenue may engage third-party subprocessors to support the provision of the Services. Flowvenue shall ensure adequate safeguards for any data transfer outside the EEA or the UK in compliance with Chapter V of the GDPR and the UK GDPR.

Flowvenue maintains a list of authorized sub-processors available upon request. Customer may object to a new sub-processor on reasonable grounds within 10 days of notice; in such case, Flowvenue will discuss alternative solutions in good faith.

5. Flowvenue's Obligations

Flowvenue undertakes to:

Service Levels. Flowvenue will use commercially reasonable efforts to maintain an uptime of at least 99.5% (excluding planned maintenance or force majeure). Planned maintenance will be announced at least 24 hours in advance.

6. Your Obligations

You agree to:

You shall not use the Services for unlawful, fraudulent, or malicious purposes or in violation of third-party rights.

7. Software and Updates

Where the Services require client-side software ("Software"), Flowvenue grants you a limited, non-exclusive, non-transferable, revocable license to use it solely to access the Services.

You must not reverse-engineer, copy, or modify the Software except as permitted by applicable law. The Software may update automatically.

8. Intellectual Property

All content, code, graphics, and materials within the Flowvenue platform are the exclusive property of Flowvenue or its licensors.

You are granted a limited license to use the platform for internal business purposes only. Any unauthorized reproduction or redistribution is strictly prohibited.

Flowvenue is an independent platform and is not affiliated with or endorsed by any third-party system unless explicitly stated otherwise.

9. Fees and Billing

You agree to pay all fees associated with the Services according to your selected plan.

Invoices are payable within 30 days from receipt. Late payments may incur interest or suspension of Services.

Fees are exclusive of applicable taxes. Flowvenue may adjust pricing with 60 days' prior notice.

10. Confidentiality

Each Party agrees to keep the other's Confidential Information strictly confidential, to use it only for the purposes of the Agreement, and to restrict access to authorized personnel bound by confidentiality obligations.

Exceptions apply to information already public, independently developed, or lawfully received from third parties.

11. Feedback

Any feedback, suggestions, or ideas provided to Flowvenue may be used freely and without obligation or compensation to you.

By submitting Feedback, you grant Flowvenue a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into its products and services without restriction.

12. Term, Suspension, and Termination

The Agreement takes effect upon registration and continues for the selected subscription period (monthly or annual), renewing automatically unless cancelled before renewal.

No refunds are issued for unused portions of prepaid terms.

Flowvenue may suspend or terminate access in case of breach, non-payment, or illegal use. Upon termination, your access to Your Data may cease.

Flowvenue may temporarily suspend access to the Services if reasonably necessary to address a security threat, data breach risk, or compliance requirement, notifying the Customer as soon as practicable.

Changes to Terms. Flowvenue may update these Terms from time to time. Material changes will be notified at least 30 days before they take effect. Continued use of the Services after such notice constitutes acceptance of the new Terms.

13. Warranties

Flowvenue warrants that it will perform the Services with professional diligence and in compliance with applicable law.

However, the Services are provided "as is", and Flowvenue disclaims all other express or implied warranties to the extent permitted by law.

14. Indemnification

You shall indemnify and hold Flowvenue harmless against any third-party claims arising from (i) Your Data, (ii) your unlawful use of the Services, or (iii) violation of third-party rights.

Flowvenue shall indemnify you for claims alleging that the Services infringe third-party intellectual property rights.

15. Limitation of Liability

To the maximum extent permitted by law, Flowvenue shall not be liable for indirect, incidental, or consequential damages, including data loss, revenue loss, or reputational harm.

In any event, Flowvenue's total aggregate liability shall not exceed the fees paid by you during the six (6) months preceding the claim.

Dispute Resolution. The Parties shall first attempt to resolve any dispute amicably through good-faith negotiation. If unresolved after 30 days, disputes may be submitted to mediation under the rules of the Chamber of Arbitration of Rome (for EU/EEA customers) or the Centre for Effective Dispute Resolution (CEDR) in London (for UK customers) before proceeding to court.

16. General Provisions

No Waiver: Failure to enforce any provision shall not constitute a waiver.

Severability: If any provision is invalid, the remaining terms remain in force.

Notices: All communications shall be in writing and sent to info@flowvenue.com.

Governing Law and Jurisdiction. These Terms are governed by the laws of Italy, the European Union, and the United Kingdom.

Without prejudice to mandatory consumer protection laws applicable in the Customer's country of residence:

These Terms and Conditions are compliant with applicable Italian, European, and United Kingdom regulations and govern the use of the Flowvenue platform.